ADMINISTRATIVE SPECIALIST

You will support the USNCC, as they oversee all student-facing and Partner Institution (PI) operations to ensure to reach or exceed their target term-over-term continuation goals for their assigned programs. You will Advise the data and education technology (Ed Tech) teams on technology solutions and improvements to meet and exceed term-over-term continuation targets. You will provide holistic support to students through proactive synchronous and asynchronous experiences and touchpoints. You will utilize the USNCC website, myUSNCC student portal, Salesforce, email campaigns, Confluence/JIRA and other technology and software systems to carry out daily assignments. You will develop content and documentation that includes the student handbook, orientation content, checklists and handouts related to program eligibility and requirements, course-level actions, appeals, and any other document. You will monitor individual service members' educational progress and conduct follow-ups to ensure t