Supervisory Contact Representative

Incumbent serves as first line Supervisory Contact Representative in Enrollment Case Management, Health Eligibility Center. Incumbent is responsible for providing leadership and supervision to a unit consisting of Contact Representatives, GS-05, GS-06, and GS-07. Work Schedule: Full time, 40 hours per week/8 hours per shift, hours of operation are 6:30am-7:30pm CST, most new employees will work evening hours. Tour of duty based on organizational needs and determined by seniority. Official tour of duty will be selected based on business needs and will start after training is completed. Remote: This position is not authorized for Remote work. The incumbent will provide onsite supervisory and leadership coverage. Telework: This position may be authorized for Telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to t