SUPERVISORY MEDICAL SUPPORT ASSISTANT

The incumbent is responsible for planning, directing, and controlling work for the lower grade Medical Support Assistants in the Business Office. Duties include but are not limited to: Monitors and makes work assignments for lower grade MSA positions; Provides input on MSA 5,6, & 7 performance and resolves workplace issues; Supports clinics regarding clinic profile management and utilization via various reports; Responsible for the daily staffing of assigned clinics, assuring adequate support staff is available; this includes coordination of leave amongst the site; Resolving complex problems to ensure patient services are met; Identifies educational or training needs (to include coordinating on-the-job training to all new and established MSAs); Participates in hiring processes and decision selections; Evaluates performance, completes Performance Appraisals, and assists in taking disciplinary action when necessary; Responsible for extracting and analyzing data in order to provide report