Solutions Engineer

Customer experience is paramount at Factory. We deliver exceptional experiences for our customers, which stems from one of our core operating principles: Create Obsessed Customers. By providing close support and fostering strong partnerships, we ensure our customers unlock the full potential of our products. As such, we are looking to hire a Solutions Engineer to play a crucial role in ensuring customer success and enhancing our product experience. WHAT YOU WILL DO AND ACHIEVE: - Customer Journey Management: Drive end-to-end success for customers from pre-contract signing through pilot and conversion. Lead customers through onboarding, including training sessions with developers. Monitor and communicate the status and progress of customers to ensure their continued success. - Proactive Customer Guidance: Understand each customer’s unique needs and provide tailored product recommendations and feature access to ensure they derive maximum value from our products. - Technical Suppo