Legal Administrative Specialist (Contract Representative)

The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans, their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits. Typical duties include, but are not limited to: Counseling Veterans, their dependents, and their beneficiaries via phone, email, video chat, or in person regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organizations concerned with Veterans. Assisting the customer with determining the short-term and long-term circumstances that might influence a choice between various Federal, state, and local benefits. Explaining the types of documents necessary to facilitate timely processing of claims and aiding in obtaining and completing such documents and forms in accordance wit