Customer Success Manager

We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main point of contact in their journey to adopt Factory. This is a hands-on role for someone who thrives in ambiguity and wants to help build a generational company. You will shape the playbooks, influence the roadmap, and define what "success" looks like for engineering teams. WHAT YOU WILL DO AND ACHIEVE: - Drive Consumption & Value: Own the post-sales journey for our enterprise customers, focusing heavily on driving adoption and consumption. - Strategic Partnership: Build relationships with key stakeholders—from VP of Engineering to individual Tech Leads. - Operationalize Success: Move beyond ad-hoc support to build repeatable "success plans” to proactively intervene when usage dips or blockers arise. - Secure Renewals & Expansion: While consumptio