Implementation Lead, Uber for Business

About the Role We're looking for sharp, highly motivated individuals to join our team! As an Implementation Lead, you'll work directly with our SMB customers to drive successful onboarding of new products and programs and ensure long-term satisfaction and adoption. Partnering closely with Account Executives and cross-functional stakeholders, you'll play a critical role in deepening relationships with strategic accounts, optimizing program performance, and delivering exceptional customer service that creates lasting impact. What You Will Do - Work with our customers and internal teams to understand the needs and goals of each customer. Use this understanding to create mutually beneficial goals and influence the customer. - Create a strategy for a seamless launch and implementation that enhances employee adoption and usage - continuing to supervise for 2-4 months post-launch and provide data-based recommendations for improvement. - Communicate effectively and manage internal and