Health System Specialist

This position can be filled at either Vancouver, Washington or Missoula, Montana. Serves as the VISN's lead for building, sustaining, and implementing Patient Experience and Employee Engagement practices that promote a whole-health, patient-centered culture. Responds to patient-experience issues, anticipates emerging needs, and guides VISN-wide efforts toward a consistent, positive patient experience. Major duties include but are not limited to: Leadership & Oversight - Lead VISN-wide Patient Experience initiatives and foster a culture centered on the patient. - Supervise and collaborate with patient advocates, program coordinators, public affairs officers, and data staff to translate data into actionable insights. - Partner with facilities to drive continuous improvement and ensure strong commitment to patient-experience goals. - Support training and initiatives such as Own the Moment, patient-centered care, new employee/patient orientation, and supervisory development. Program Develo