IT SPECIALIST

As an IT SPECIALIST, you will: Administer and manage core Microsoft 365 services ( examples include Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID ). Perform configuration, monitoring, policy administration, and system level maintenance across the USDA Microsoft 365 enterprise. Implement configuration changes and feature updates following established change control procedures to ensure secure, compliant, and consistent platform operations. Provide proactive monitoring and Tier 2/3 troubleshooting for authentication issues, Conditional Access, MFA enforcement, service outages, identity failures, and workload to workload integration problems. Administer identity and access management functions including role assignments, PIM, Conditional Access policies, and least privilege governance. Support records management, retention, eDiscovery, and compliance workflows in alignment with federal and USDA security requirements.