Tier 3 Customer Experience Technical Support Specialist

Tier 3 Customer Experience Technical Support Specialist Location: El Paso, Texas - Office First About the team The Customer Experience organization at SumUp is the frontline for our merchants — and the Tier 3 Technical Support team is where the most complex challenges land. As our product portfolio grows across point-of-sale, kiosk, loyalty, and payment solutions, this team ensures that difficult technical issues get resolved quickly, without needing to escalate to Engineering. Hey This role sits at the top of the CX support chain: you'll own the diagnosis and resolution of the hardest cases, reduce Engineering escalations through sharper troubleshooting and documentation, and act as the technical bridge between our CX teams and