Merchant Retention Specialist - Boulder, CO or El Paso, TX

Merchant Retention Specialist ** El Paso, TX or Boulder, CO ** Office First Who you are: As our Merchant Retention Specialist, you’ll work directly with merchants who are at risk of canceling and help them find value in SumUp’s products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success. What you’ll do: • Manage inbound cancellation calls and retention cases, guiding merchants through personalized solutions to reduce churn. • Proactively reach out to mer