Program Support Assistant

Specific duties include: Responsible for the care and maintenance of the electronic claims folder (eFolder) and ensures that all pertinent records and documents are preserved within the eFolder. Receives and reviews all incoming documents/correspondence from the Centralized Mail Portal, Fiduciary Hub email box, or Fiduciary Accounting Submission Tool (FAST). Analyzes incoming mail and determines if disposition of issues and control action has been appropriately identified. Establishes or updates control action, to include all VA technology and applications. Analyzes all documentation submitted through the Fiduciary Accounting Submission Tool (FAST), convert all documents to pdf utilizing Adobe, and upload the converted documents into the appropriate eFolder using VBMS. Establish appropriate end product and/or task controls based on all evidence received in FAST or update existing controls appropriately after review of the submitted documents. Processes changes of address, direct deposi