Customer Account Specialist

Serves as a team member within a Customer Relationship Management (CRM) Cell or segment support team (training, overseeing workload and briefing internal/external customers). Serves as the primary customer facing point of contact for the Order Fulfillment process. Works with the customer in identifying their fuel requirements and solving or coordinating timely resolution of customer orders/support problems. Serves as an active participant in customer outreach initiatives to assess customer satisfaction and inform customers of new DLA Energy capabilities. Works with internal and external organizations to resolve customer issues and develop solutions for new fuel requirements or emergency customer support.