IT Specialist (CUSTSPT/INFOSEC)

You will develop problem tracking databases for trend analysis. You will configure desktop hardware and peripherals (e.g., network cards, printers, video cards, scanners, or similar items) to minimize disruptions of computer operations. You will interview information technology (IT) system users to ascertain system issues and lead them through diagnostic procedures. You will plan delivery of information technology (IT) customer support services (e.g., hardware or software installation, configuration, troubleshooting, or similar services) for an organization.