SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT) (TITLE 32)

As a SUPV IT SPECIALIST (CUSTSPT), GS-2210-12, you will establish performance standards and evaluates employee performance; review and recommend approval of, candidates for promotions and recognition; review and approve: work plans to be accomplished by subordinates; priorities and schedules for completion of work; sets broad objectives; monitors subordinate employees' performance in providing IT services; reviews accomplishments; and takes appropriate action of correction when deficiencies are noted; give advice, counsels, or instructs individual employees, on both work and administrative matters; develops and evaluates performance standards; recommends and approves awards; hears and resolves group employee grievances or serious employee complaints; demonstrate a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk. Operates Service Desk IT tools, technologies and system