Benefits & Records Technician (Central Processing) Direct Hire Authority

Benefits & Records Technicians perform a variety of activities involving analyzing, investigating, identifying, coding, reconciling, updating and adjusting earnings data reported by employers, and benefit data reported by recipients and representative payees. Examples of such activities include: -Review and categorize incoming correspondence; -Examine incoming documents and forms to determine acceptability for further processing; -Identify and resolve discrepancies for a wide variety of completed forms and reports; -Initiate and receive direct contact calls from various government agencies, beneficiaries, their representatives, wage earners, and the general public; -Initiate and receive direct contact calls and/or correspondence to report on progress, resolve problems, clarify, exchange, obtain or provide information, and advance a better understanding of SSA programs; -Access computer systems, personal computer, and other related computer equipment for various records and reports; -En