Customer Success Manager

Who are we? Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence. What will you do at Sweep? As a Customer Success Manager, you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success. KEY RESPONSIBILITIES - Build trusted partnerships with executive sponsors and RevOps leaders across key accounts. - Lead enterprise onboarding, technical configuration, and strategic enablement plans. - Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy. - Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams. - Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion. - Run quarterly