Medical Support Assistant (Advanced)

Major duties include, but are not limited to the following: Coordinates all aspects of appointment scheduling for the Women Veterans Program, including appointments for WVP, Social workers, Maternity care coordinators, Postpartum care coordinators, lactation counselors, Breast Cancer Care coordinators, and educators. Overseas and manages all tracking, spreadsheets of consults and scheduled appointments across multiple WVP programs. Utilizes advanced knowledge of clinical flow and scheduling guidelines to ensure timely access to care. Tracks and follows up on pending consults, tracks consults from receiving consults by clinician contact attempts, scheduling appointments. No shows or cancellations through consult completion Identifies incomplete encounters and communicates findings to providers. Manages recall reminders and proactive patient outreach to maintain continuity of care. Manages patient systems to verify and validate accuracy and resolve issues. Evaluates patient information t