Complaint Specialist

The incumbent is responsible for coordinating, processing, and responding to consumer inquiries, complaints, including issue-specific workstreams and analyzing complaints to identify trends and other relevant issues. Coordinates, processes and tracks inquires and complaints including: 1) researching and drafting diverse materials used by CGB to inform the public about communications issues; and 2) serving as a point of contact for other Bureaus and Offices on specific complaints an inquires. Provides advice and guidance to the Division Chief and other CICD management on complaints related issues and inquires. Analyzes relevant documents and directives to prepare diverse materials to inform consumers about Commission rules, policies, and events. Performs in depth research, reviews response language and other educational content to ensure accurate information is provided to the public regarding FCC proceedings, policies, complaints, and other Commission activities. Monitors Commission ru