Supervisory Information Technology Specialist (Customer Support)

Responsible for oversight, management, coordination, and trend analysis of the DoWEA Helpdesk Trouble Ticket System Conduct extensive coordination and collaboration with internal agency staff, including senior leadership, and external customer staff. Monitor, coordinate, prioritize, verify, classify, route, track and follow-up of all customer service requests and projects. Provide senior level customer support services to users at DSO/CSO and schools within the district Advise the Chief Global Customer Support Services, superintendent and school administrators on all services, maintenance, software applications and other IT matters. Oversee the operations and activities of Tier 1 Level Customer Support. Communicates the organization's overall strategic plan integrating team efforts by assigning and distributing work based upon overall customer and mission requirements. Train or arrange for the training of team members and methods and techniques of team building and working in teams to