IT Specialist (Systems Analysis)

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. Duties include but are not limited to: Provides higher level helpdesk support for the Enterprise Resource Planning (ERP) and business systems. Cross-training colleagues as required or appropriate Performing needs analyses to define opportunities for new or improved business process solutions. Analyzes customer/user/process owner change requests and/or makes suitable alternative recommendations to business partners when applicable. Consults with customers to identify and specify requirements. Conducts as-is/to-be business process workshops, documenting results and creating gap-fit analyses. Researches best practice ER