CUSTOMER EXPERIENCE STRATEGIST

Produces user requirements specifications and experience, goals, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications. Participates in research activities, derives insights, generates concepts, communicate those concepts visually, and work with developers and product teams to build and test them. Produces wire frames (low and high fidelity), prototypes, user requirements analysis, task analysis, conceptual modeling, information architecture, interaction design, and usability testing. Collaborates with visual designers and development teams, business owners and other CMS staff to ensure that customer goals are met and design specifications are delivered.