Supervisory Medical Support Assistant

The Supervisory MSA will assist with verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. Supervisory MSA plans and directs program's at medical centers and/or supervisory responsibility. Assignments at this level include, but are work of subordinate MSA staff; resolving complex problems to ensure products, equipment, and systems to make recommendations for improved educational or training needs; making final decisions on hiring selections; disciplinary action when necessary. The employee has full administrative planning and directing the MSA's activities. For all assignments above level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the