Support Engineer

Exa is building a search engine from scratch to serve every AI application. We build massive-scale infrastructure to crawl the web, train state-of-the-art embedding models to index it, and develop super high performant vector databases in rust to search over it. We also own a $5M H200 GPU cluster that regularly lights up tens of thousands of machines. As a Support Engineer at Exa, you'll help to provide customer and internal team support by executing on engineering problems as they arise. Desired Experience/Qualities - Several years of programming experience (Ex. could build a server in node.js) - Have experience responding to customer inquiries - Excited to diagnose and trouble shoot technical issues - Care about the problem of finding high quality knowledge and recognize how important this is for the world Example Projects - Build an automated customer support bot from scratch - Create a support knowledge base for customer-facing information - Build an intelligent ti