Contact Representative (Help Desk Program Specialist)

Major duties include, but are not limited to: Receiving inbound calls/emails from veterans, family members or legal representatives. Answering benefit/eligibility related questions. Explains claim filing process for benefits/eligibility. Assist veterans with VA website/app password resets and access. Assist veterans with various benefit websites/app navigation. Work Schedule: Full-time, 40 hours per week, Monday through Friday, 8-hour shift between 6:45 am - 7:15 pm. Official tour of duty will be selected based on business needs and will start after training is completed. Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception or exemption will happen after a tentative jo