Lead Guest Services and Guest Placement Analyst- Department of Homelessness and Supportive Housing (2917)

What You’ll Be Doing Essential Duties and Responsibilities: · Supervise the HSH Guest Placement Team whose main duties are organizing placements from SIP hotels and into temporary shelter sites. • Monitor and Manage the HSH Temporary Shelter centralized referral system in order to ensure effective placement of clients into grant-funded temporary shelter programs consistent with the Department’s targets and goals. • Assist with tracking placements/ transfers and validate data in the ONE System and RTZ. · Follow-up with temporary shelter sites to confirm the number of rooms available at designated sites. • Coordinate with homeless outreach teams and other referral entities to assign placements based on the Department’s established referral priorities. • Follow up on SIP exit appeals, interview guest(s) and staff involved and approve of the final decision to exit or transfer. • Facilitate daily meetings with the Guest Placement Team to keep up to date on the number of placements/transf