Technical Customer Success Manager

About Opal Security: At Opal, we’re building modern identity governance for the AI era—intelligent access management that empowers enterprises to move fast while staying secure. Our mission is to bring clarity, control, and confidence to complex enterprise environments, helping teams govern access without slowing down innovation. The Role: Opal is at an inflection point, and we need someone to help us nail what comes after the customer says "yes." We're looking for a technical-minded person who can take our post-sales motion from good to exceptional. This is your chance to re-architect customer success with the freedom to make it yours. You'll follow a player-coach model: rolling up your sleeves with customers while building the foundation for a world-class team that scales with us. What You’ll Do: - Embody the team that customers rave about: you’ll rebuild our customer success practices, establishing the processes, metrics, and culture that turn good relationships into great ou