Senior Workforce Strategist

“No one can whistle a symphony. It takes a whole orchestra to play it.” — H.E. Luccock Role Overview Mercury's Vendor Strategy team is hiring a Sr. Workforce Strategist to be the single accountable owner of workforce management (WFM) across Mercury's Banking Operations function — spanning ~250 BPO FTEs across multiple vendors and sites, as well as internal operational headcount. The Sr. Workforce Strategist will own the discipline end-to-end and translate modeled plans into realized utilization and cost avoidance on the floor. This is a high-autonomy, high-impact role with a direct line to leadership in Risk, Finance, and Vendor Strategy. It is a build role, not a maintenance role. About Our Team The Vendor Strategy function at Mercury manages risk outsourcing initiatives across two principal domains: company-w