Senior Workforce Strategist
Mercury
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States$201k – $251kToday
About the role
<h3><em>“No one can whistle a symphony. It takes a whole orchestra to play it.” — H.E. Luccock</em></h3>
<h3><strong>Role Overview</strong></h3>
<p>Mercury's Vendor Strategy team is hiring a Sr. Workforce Strategist to be the single accountable owner of workforce management (WFM) across Mercury's Banking Operations function — spanning ~250 BPO FTEs across multiple vendors and sites, as well as internal operational headcount. The Sr. Workforce Strategist will own the discipline end-to-end and translate modeled plans into realized utilization and cost avoidance on the floor. This is a high-autonomy, high-impact role with a direct line to leadership in Risk, Finance, and Vendor Strategy. It is a build role, not a maintenance role.</p>
<h3><strong>About Our Team</strong></h3>
<p>The Vendor Strategy function at Mercury manages risk outsourcing initiatives across two principal domains: company-w
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