Customer Support Specialist

Direct agency-wide site services and transit programs using automated systems to ensure all facility operations and commuter activities meets agency goals. Manage agency equipment and supplies by tracking inventory and coordinating the effective of services. Advise leadership on program rules and government regulations while developing formal staff guides to ensure all agency activities. Provide to customers to resolve complex service issues using data-driven feedback to modernize and improve the agency’s support programs. Oversee service contracts and vendor performance to ensure efficiency for all agency-wide maintenance and support projects.