Growth Account Manager Associate

Navan’s Growth team drives exponential adoption among small-to-medium-size businesses. We support our “self sign up” customers who come inbound through our website and start using Navan for free. We act on customer feedback and refine internal processes to deliver a seamless experience while hitting ambitious revenue targets. Why this role? • Own the first layer of support for hundreds of SMB admins. • Partner daily with Account Managers on larger, strategic accounts. • Influence product direction by sharing front-line insights with engineering, design, and product. • Build a clear path toward an Account Manager position. What you’ll do: • Manage the SMB product-support inbox: triage requests, open and track issues in Jira (or similar), and guide customers through account setup. • Collaborate wi