Benefits Advisor (College Graduate)

This position is located in the Cincinnati Regional Office. Benefits Advisors respond to participant and beneficiary inquiries and complaints and provide technical assistance on the obligations of employers, plan sponsors, and service providers under ERISA, COBRA, ACA, HIPAA, MHPAEA, etc. They resolve valid complaints through informal dispute resolution, refer complaints to enforcement involving potential criminal activity or plan wide issues that cannot be resolved informally, and serve as the focal point of the DOL liaison with the general public. The duties and responsibilities at the GS-07 and GS-09 levels are generally comparable; however, as you advance, the degree of supervision and guidance will decrease and the duties and responsibilities will increase. Major duties for this position include but are not limited to: Offer information and guidance to plan administrators, service providers, participants, beneficiaries, the public, and other agencies on ERISA and related regulatio