Division Director - Voice of the Customer

As the Voice of the Customer Division Director, you will perform the following duties: Develop customer research and insights best practices for GSA. Work with research vendors to provide best-in-class research approaches for agility, speed and breakthrough insights. Lead key critical initiatives based on business goals, such as market landscape, customer targeting & positioning, and innovation. Oversee end-to-end design and execution of research and analytics projects (primary and secondary, qualitative and quantitative research). Assimilate large amounts of data, interrogate the data to answer our client's most pressing questions, and findings to demonstrate how results will address their business objectives. Drive impact by influencing "so-what's" by making concrete recommendations rooted in deep understanding of customers and businesses based on customer data. Work with stakeholders across functions and levels to solve challenging problems and empower the team to move forward by de