Systems Analyst

Performs professional work related to the functionality and administration of application for the court's Case Management/Electronic Case Files System (CM/ECF-NextGen), as well as other national and locally developed applications. Performs content updates as requested to various internal and external websites. Addresses support calls from the information technology (IT) help desk. Prepares written documentation for users and IT staff that is clear and effective. Provides support for user applications, such as Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software to all court units. Assists in hardware/software installs, updates, and decommissioning. Provides IP phone and voicemail administration and support. Provides courtroom A/V support which includes video conferencing, and IP telephony systems. Carries a court-issued cell phone and is available to respond to customer issues. Trains users on local and national applications. Performs othe