Supervisory IT Specialist (Custspt)

Major Duties include, but are not limited to: Overseeing the daily operation of the unit, ensuring that agency policies and priorities are being followed Developing performance standards; evaluating work performance of subordinates Advising, counseling, and instructing employees on both work and administrative matters Hearing and resolving minor complaints from employees; referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Determine solutions for problems related to complex IT systems. Problem solves, advises, and provides operational support for users of IT equipment. Work directly with end users, and IT personnel to ensure collaborative and technically sound IT support. This is a non bargaining unit position Specific Tasks: The tasks that the incumbent will perform as part of their job duties include: Install and maintain network infrastructure device operating system software. (e.g., IOS, firmware) Troubleshoot system hardware a