Patient Representative

Duties include but are not limited to: Manage the facility VCCR process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements. Assist SLAs and front-line staff in resolving issues that occur at the point of service, while also addressing more complex complaints that were not able to be resolved at the point of service. Explore all avenues, crossing all lines of authority and responsibility within the medical facility, in order to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution. Review appropriate documentation and records, and discusses with personnel or witnesses regarding any practice that appears to violate the patient's rights or which cause unnecessary discomfort or embarrassment to patients, their family, or the health care facility and reports such findings with recommendations for improvement to the Facility Director and/or the Facility Quad/Pentad. Comprehend