Work Order Clerk (Office Automation)

Coordinate with a variety of persons within and outside the agency for the purpose of receiving or providing information to include commanders and department chiefs from Madigan organizations, the Dept. of Public Works and JBLM Fire Department. Create and utilizes existing forms, reports, correspondence, electronic mail and personal computer or client-server applications, and other Office Automation software. Use a variety of computer software regularly, including advanced features of Word, Excel and other programs to format and process documents. Responsible for providing courteous and timely customer service to the various customers serviced by Facility Management Division (FMD). Provide information about the services available through FMD and answers inquiries on how the system works, workflow, and who is responsible for each step relative to mechanics of the system. Responsible for maintaining work order records for FMD. Provide accurate information on work efforts, such as: status