Records and Information Management Specialist

Coordinates the overall direction of the Records Management Program. Collaborates with the Region, Headquarters USCIS, and Field Office officials to formulate and apply existing records management policies, guidelines, and procedures that impact the Field Offices and other components within DHS (ICE and CBP). Makes recommendations on changes in policies, procedures and process improvements to maximize efficiency and effectiveness of the program in the District’s Field Offices. Develops criteria, standards, short-term and long-term goals, and approaches to achieve agency objectives in the Records Program. Analyzes results and prepares detailed quantitative and qualitative evaluations for measuring effectiveness, efficiency and productivity. Ensures that daily mailroom opening and closing, incoming and outgoing mail procedures, and other screening procedures are followed.