Program Specialist (Training Coordinator)

Analyzes data that reflects quality levels to determine training needs of Fid Hub employees, from Field Examiners through clerical staff. Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices. Performs quality reviews and develops local operating procedures for the team to supplement regulations and directives as needed. Provides management advisory services, including making planned, systematic studies of immediate and long-range training needs. Utilizes technology in carrying out training programs. Videotapes satellite training. Computer assisted programs and computer enhanced presentations are developed for use throughout the Hub. Develops methods for mentoring members of the team on the technical aspects of the job in a manner that addresses individual learning needs and effectively offers feedback to identify and correct deficient areas. Advises the Fiduciary Hub Manager/Supervisor on all aspe