Supervisory National Resource Specialist

As a Supervisory National Resource Specialist at the GS- 1101-12, some of your typical work assignments may include: Provide leadership and technical guidance to team members who respond to customer service inquiries for the purpose of improving the delivery of the customer service functions for the Disaster Loan Program. Provide technical and subject matter expertise in all customer service functions to subordinates, other staff members and management. Monitors the communication channels of the center staff, including but not limited to, telephone calls, emails, etc., ensuring the quality of all program information and professional standards are maintained. Directly oversee and guide the work of team members by assigning tasks with defined deadlines, distributing and balancing workloads based on skill levels, making necessary adjustments to ensure timely completion of team objectives, and ensuring each employee contributes meaningfully to overall team results. Prepares or reviews writ