Medical Support Assistant

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties for a Medical Support Assistant (MSA), at the full performance level of a GS-679-5 include: - Customer Service including receiving incoming telephone calls and routing to appropriate services. - Greeting Veterans and directing them to appointment locations. - Checking patients in or out of appointments. - Scheduling, canceling, re-scheduling patient's appointments and/or consults. - Receiving and placing telephone calls, scanning and faxes. - Resolving simple to moderate problems. - Monitoring appointments for areas of responsibility. - Verifying and updating demographics and insurance information. - Performing basic eligibility, co-payments and preauthorization requirements for specific coverage. - Interfaces with personal computer applications as well as numerous VA specific applications such as VISTA, CPRS, VSE GUE and other scheduling related software. - Creating, editing, and mailing correspondenc