Front Desk Associate - Unaccompanied Housing

MAJOR DUTIES AND RESPONSIBILITIES Duties include but are not limited to: Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Possesses a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provides assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit cards for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of