HOUSEKEEPER NA02

Summary of Duties: Makes beds, changes sheets, towels, and other linens. Thoroughly cleans guest room to include dusting, waxing and polishing furniture, sweeping floors, vacuuming and shampooing rugs, emptying ashtrays and wastebaskets, and sanitizing lavatories. Using a ladder, washes walls and windows and dusts drapes and blinds. Turns mattresses, sanitizes all fixtures and bedding with disinfectant, and services each room daily with soap, cups, coffee, etc. Reports missing or broken articles to supervisor. Occasionally scrubs, strips, waxes, and polishes floors using heavy (industrial-type) powered scrubbers and buffers. Washes and replaces Venetian blinds. Washes ceiling fixtures. Moves heavy furniture. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quali