Technical Support Specialist

Serve as a senior IT Specialist providing specialized support of a wide range of technical and professional Information Technology (IT) function supporting the J6 mission of enterprise desktop and end-user computing devices. Provide multi-media support services and end user hardware support services to multiple DLA organizations with the CONUS Area of Responsibility. Coordinate incident reporting and resolution with the subject-matter experts in other departments as well as other Help Desks and vendor technical support. Configure, deploy, test, and repair hardware for end-users including CPU’s, monitors, laptops, printers, scanners, and other peripheral devices Perform root cause analysis of Trouble tickets and make recommendations for resolution on a local and Enterprise level.