Systems Administrator

Provide Enterprise level Subject Matter Expert (SME) support for Microsoft 365 services and Microsoft Exchange. Demonstrated expert-level knowledge in Tier 3 support for Microsoft 365 and Microsoft Exchange Provide expert technical guidance, analysis, and problem resolution for operational problems impacting enterprise IT services Lead root cause analysis (RCA) efforts for major incidents and develop long-term solutions to prevent recurrence. Isolate, identify, analyze, and resolve complex hardware, software, and communications problems across the enterprise Research, document, and apply security configurations to Windows OS, cloud environments, and applications to ensure compliance. Create white papers, technical reports, evaluations, and documentation to summarize findings. Utilize PowerShell for M365, Exchange, and Active Directory to automate tasks, manage configurations, and resolve issues. Design, develop, and maintain automation scripts and workflows to improve system efficiency