Immigration Services Assistant (Office Automation)

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Maintain compliance with established procedures for the file management and appropriate search logs. Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. Support Immigration Officers and provide customer service that are applicable to DHS/USCIS laws and policies. Respond to inquiries, such as written correspondence, using various USCIS databases, electronic systems, and reports. Manage systems to ensure they are current, accurate, and ensure the processes are completed. Scan documents for storage or retrieval. Utilize various word processing advanced software functions (i.e., Microsoft Office products such as Word, Excel, power point, and Outlook).