Contact Representative

This job is open to current permanent Department of Veteran Affairs employees. Area of Consideration- Eligible applications will be reviewed and referred in the following order: 1. Current VA employees designated as surplus or displaced by the VA - Career Transition Assistance Plan (CTAP) eligible 2. Current VA employees of the facility where this vacancy is located (either 810 Vermont Ave NW, Washington, DC 20420 or Denver Federal Center, West 6th Avenue & Kipling Street, Lakewood, CO, 80225 3. Current VA employees of the staff office posting this vacancy - Integrated Veteran Care (current SF-50 must show IVC in box 22 or 135 in box 40) 4. Current employees of the Department of Veterans Affairs Duties include, but are not limited to: Answer incoming telephone calls from customers regarding program benefits administered by IVC. Redeveloping claims for reprocessing, ensuring that all required information and documents are present and complete to facilitate payment of claims. Explaining