Immigration Services Assistant (Office Automation)

Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within Newark, New Jersey FDNS Office and are assigned based on the need of the agency. The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Maintain compliance with established procedures for the file management and appropriate search logs. Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. Support Immigration Officers and provide customer service that are applicable to DHS/USCIS laws and policies. Respond to inquiries, such as written correspondence, using various USCIS databases, electronic systems, and reports. Manage systems to ensure they are current, accurate, and ensure the processes are completed. Scan documents for storage or retr