Supervisory Program Specialist

Duties include but not limited to: The incumbent is responsible to effectively and efficiently manage the day to day administrative and technical operations of the Telephone Access Program. The incumbent is the gatekeeper to all telephone access requests made by services within the medical center and also represents the medical center for all VISN and National calls, meetings and monitor and oversees any pilot programs affecting telephone access. The incumbent is responsible for the oversight for the telephone access program, including the assurance that all patient care calls into the PVAMC meet all the local and national standards of performance. They are responsible for creating a streamlined service that eliminates unnecessary duplication and rework related to patient phone access. The incumbent is accountable to be actively engaged in planning for program growth and adjustments for new requirements. Incumbent is responsible to maintain awareness of strong practices within other VA