SUPV IT PROGRAM MANAGER (PLCYPLN)

Coordinates and directs customer-facing elements of J6 for current and future operations. Assists the Enterprise Operations Office Chief, while exercising leadership and managerial skills to direct, consolidate, and improve customer relationship management from initial customer interaction to order fulfillment and satisfaction. Provides recommendations regarding future direction for improving business processes, organizational structures, developing concepts impacting long and short-term policy, goals, objectives, and methods to achieve them. Reviews short and long-range telecommunications, information processing systems, service directorate support system modernization plans, and programs for enhancing the customer experience by improving customer products, services, and support. Ensures excellence in customer service by applying knowledge and competence in the principal areas of products and services, customer relationship management, incident management, customer-facing service deli