IT Specialist (Customer Support)

Serves as the office representative for IT projects and requirements gathering, collaborating with stakeholders to define business. Develops and enforces policies, advises on technical solutions and coordinates with internal and external stakeholders to ensure IT systems and services meet enterprise requirements. Provides operational management of a global technical support team in alignment with ISO09001 standards by overseeing workload distribution, training, quality control and process improvement. Briefs senior leadership on complex projects, communicates technical requirements to diverse audiences, foster cross-organizational collaboration and disseminations of user support resources for enterprise systems.